Who we are
When you place an order, we collect and sometimes store basic information such as your name, email and delivery address(es), a contact telephone number and your user name and password.
We may also receive and store certain information automatically from your computer, such as your IP address, browser type and other computer and connection information, the time that you logged on and off our website and what items you searched for or viewed.
We also use a cookie to identify you the next time you visit, which assists us greatly in providing you with a superior service. If you would prefer, however, you can refuse to accept this type of cookie or delete them following your visit to our website; please see the ‘help’ section of your browser.
2.1 We use the personal data you provide to process your order, including passing on your telephone number to the courier, and to contact you if there are any problems.
2.2 You may also choose to receive certain emails, promotions or other information from us but can opt in or out of this at any time.
2.3 We may use your information for market research or customer profiling and to display certain content on the website, such as your favourite items or new products that we think may be of interest to you.
3.1 We use secure server software to encrypt all of the data you send to us to minimise the risk that the information you send is intercepted before it reaches us and have strict security measures to protect the information that we store from any unauthorised access.
3.2 All your payment card details are also encrypted using xxxxxxxxxx We do not store your payment card details.
4.1 Payment card details are sent straight to our banking partners and are not received by us.
4.2 Your information may be shared with trusted third parties whom we believe may be of interest to you; you must advise us if you would prefer that your information is not used in this way by checking the relevant box during the order process.
4.3 We may disclose your personal data when reasonably necessary in order to comply with any applicable laws, regulations or codes of conduct or when required to do so by any competent authority or to protect our rights of those of our customers.
5.1 Your use of our website signifies your consent to our collecting and handling of your personal data for the purposes set out in this statement.
5.2 It is important that you protect your data and to minimise the risk of any unauthorised access to your account with us: please be sure to log off when you finish using a shared computer.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.