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When you place an order with Evergreen Foods we strive to do our entire best to deliver all items ordered. Unfortunately sometimes a product may go out of stock by the time you’ve placed an order. If a product is out of stock or unavailable we offer substitutes unless you’ve asked us not to. We take time to ensure the substitute is the nearest match to the product and we offer what we believe is the best alternative to your chosen product.

If there is no alternative available or the substitute product is of a lesser value, we will issue either a discount voucher for the remaining amount or will refund the payment to the original payment method.

PLEASE NOTE: If you prefer not to receive a substitute product, please leave a note in the order instructions tab when placing an order. Alternative products allergen information may differ so please state any allergies in the order instructions.